Watch Reggie's SMILE video to see why it's a favorite for customer service, attitude and motivation training.

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In case you weren't sure by now, SMILE! is the real thing. Reggie Wilson is a real bus driver, and passengers really do wait for his bus. In fact, during taping, many of his regular riders called us to appear in the video because they wanted to be part of SMILE! and support Reggie.

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