Hi! The SMILE! Customer Service Training Program fulfills the mission
of SunShower Learning perfectly. For the past 20 years, I have been working
to bring joy to people's lives. As a teacher, consultant and film producer,
my goal has always been to help people develop their full potential and
achieve their goals. SMILE! is a fun way to bring a positive message into
the workplace, and it carries many important ideas. Here's how it all
was sitting at a coffee
shop (guess which one) hoping to see Frasier walk by, when I noticed
an interesting headline in the paper, "No Gloomy Riders on Reggie
Wilson's Bus." The article
was about a bus driver who delighted his passengers by singing, telling
jokes, and, above all, making them smile. I knew I had to meet this
singing bus driver.
So, I waited at the bus stop on the corner of First Avenue and Pike Street,
just across from the famous Pike Place Market - and those famous fish
throwers! A green bus, #27, pulled up and the doors slid open. Reggie
flashed me a smile, "Hey, how are you doin' today?" I stepped up, paid
my fare and took a seat near the front. As we rolled down 1st Avenue,
Reggie told a few jokes. Some of the passengers laughed while others shook
their heads and tried not to smile.
"That reminds me of a song," said Reggie. And then he started singing
- and some of the riders started singing, too! "You make me smile..."
Within minutes, the bus was transformed as the usual barriers to social
interaction were falling before my eyes. Strangers were singing, clapping
their hands and having a good time together, and Reggie was leading the
At the end of the route, Reggie relaxed for a moment and shared his thoughts
about the day. "We're all in this together," he said. "I
love seeing people get along, but the best part of making people smile
is that I get to go home smiling." That was it. We started filming
the next week. Over the course of this project, I learned more about Reggie's
wonderful personal philosophy that has changed his life and the lives
of thousands of people around the city. Now, you can ride with Reggie,
By the way, here's that article about Reggie
in the Seattle Times.
A big thanks for your interest in SMILE! It's been an honor to work with
Reggie and bring out the SMILE! program. It was a pleasure to work with
the talented people at Metro-King County Transit. It's given me a new
glimpse into the challenges and successes of being a customer service
professional. I invite you to read the testimonials from users, explore
the SMILE! philosophy and you can also watch the entire film as a streaming
preview online. I hope you enjoy
Joel Lesko, SMILE! producer
Reggie and Joel celebrating SMILE!
Looking for SMILE! stuff? Check out the new SMILE!