Meet Reggie Wilson, bus driver.
Driving in traffic for 8+ hours a day is difficult. Dealing with an often
difficult public is doubly difficult.
But Reggie approaches his job with a different attitude. Rather than
letting the job wear him down, Reggie makes a choice. Everyday,
he chooses a positive attitude. Even on days when he doesn't feel
like being positive, he treats his riders like they are guests
on his bus. Guess what? They keep coming back. And the positivity
comes back to him, too.
Some riders pass up other buses and wait for his ride! How's that
for loyalty? So, why does Reggie make the effort to deliver excellent
customer service? Watch the SMILE! video here (full
"...if I could have rubbed Aladdin's lamp
and got my wish - it would have been THIS program!"
Read all the testimonials
Customer service is one of the biggest challenges
for customer-facing companies today. Are you trying to figure out your
frontline customer service puzzle? SMILE! can help. SMILE! is Reggie's
story told straight. No talking head trainers telling you what to do
- and turning off your employees. In this day and age, no one wants
to be told what to do. Reggie's story starts conversations. What better
way to train than to have a conversation? How do you instill the spirit
of customer service in your people? read
How do you answer your frontline when they ask, "What's in it for me?" read
In their review of SMILE!, Training Media Review gave SMILE! 3.5 stars
out of 4. "If you need to encourage a positive service approach (or
have a difficult or 'poisoned' service environment), SMILE! is a great
training choice." Read the entire review.
Who can use SMILE!? Consultants, in-house trainers, managers,
department heads... SMILE! can be used by anyone to conduct a great training
session around customer service, attitude and personal choice. Download
a quick info sheet to share with your training team download
info sheet pdf.
SMILE! has been added to in-house customer service modules by companies
and organizations around the world because Reggie's honest, simple approach
touches people. That's why companies like ATT, Citicorp, Costco, Talbot's,
Saks, the San Diego Padres and many, many more customer-facing companies
have joined Reggie on the SMILE! bus. Governmental departments have been
among the biggest adopters of SMILE! as city, county state and federal
agencies have gotten on the bus - even the U.S. Department of Labor! Read
what they're saying about SMILE!
The SMILE! Customer Service Training Package includes:
1. The SMILE! video - 12
minutes VHS or DVD. Watch the video
2. Facilitator's Guide - 25 pages.
3. SMILE! buttons - set of 10 buttons
The purchase price is:$595
Discounts apply for Government of 10%, Schools and Non-Profits of 25%.
If you qualify, please call
888-723-8517 to order because our online server doesn't calculate the
We offer rentals for $250
for a 10-day period.
SMILE! is also available in Spanish (VHS only). Please note Spanish
in your special comments on the order form. Watch
the Spanish version here
Note: support material
is in English.
"SMILE!'s message is right on target..."
"I invite you to read the comments from SMILE!ers, explore the SMILE!
philosophy and watch the film. If you'd
like to purchase SMILE! or evaluate a preview for your training application,
order it online here or
call 888-723-8517. Reggie and I can
also help you deliver SMILE! with a live SMILE! seminar
at your location. Your people won't forget to SMILE!"
Joel Lesko, SMILE! producer and
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